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Help Centre

100000 Help Center — Answers to All Your Questions in Bengali, Anytime

Whether it's an account issue, a stuck deposit, or confusion about a game — 100000's support team is always ready. Day or night, get help in Bangla.

24/7 Support
Support in Bengali
Fast Resolution
100000 Support
Online • Avg. Response: 2 Minutes
Assalamu Alaikum! Welcome to 100000 Support. How can we help you today?
My deposit hasn't shown up in my balance.
No worries! Share the transaction ID and I'll look into it right away. Most cases like this are resolved within 30 minutes.
Type here…
Describe your issue
Deposit Issues Withdrawal Issues Forgot Password Bonus Not Received Account Closed Voucher Not Working
98%
Resolved on First Contact
<2min
Average Response Time
24/7
Live Support Active
Bengali
Support in Your Language
System Status: All systems operating normally
Deposits, Withdrawals, Game Servers & Live Casino — All Services Operational

What Do You Need Help With?

Choose a Category — Find Everything You Need in One Place

Account & Registration

Opening a new account, login issues, password reset, updating details, verification.

18 Guides
Deposits & Withdrawals

BKash/Nagad deposits, withdrawal delays, failed transactions, balance discrepancies.

24 Guides
Game-Related Issues

Game not loading, incorrect bet results, spin counts, fishing game issues.

15 Guides
Bonuses & Vouchers

Bonus not received, voucher code not working, wagering requirements, cashback issues.

12 Guides
Security & Privacy

Account security, suspicious login activity, data privacy, 2FA setup.

10 Guides
VIP Program

Questions about VIP level upgrades, points calculations, and exclusive benefits.

8 Guides
App & Technical Issues

App crashes, slow performance, internet connection problems, device compatibility.

9 Guides
Responsible Gaming

Struggling to stay in control? Our specialist team is here to help — completely confidential.

6 Guides
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Easy ways to get support at 100000

Getting help online often means the same frustrating experience — chatting in English, waiting for hours, and ending up with copy-paste replies. 100000At 100000, that experience is something else entirely.

Every member of our support team speaks Bengali fluently. Whether you're reaching out from Dhaka, Chattogram, Sylhet, or Rajshahi — you'll always get a response in Bengali. No confusing jargon, just clear and simple solutions.

100000-'s support team responds in an average of 2 minutes. If a complex issue isn't resolved within 30 minutes, it's escalated to the senior team. Every ticket comes with a tracking number so you can follow up anytime.

Important information: Before contacting support, have your account ID or registered mobile number on hand — it helps resolve issues much faster.

Live Chat

The fastest way to get help. Chat with us directly on the app or website and get a response in an average of 2 minutes.

Active 24/7
Email Support

For complex issues or when you need to attach documents, send us an email. Replies typically arrive within 2 hours.

Response: 2 Hours
Telephone Support

Prefer to talk directly? Give us a call — Bangla-speaking agents available from 8 AM to midnight.

8:00 PM – 12:00 AM
Self-Help Guides

Prefer to sort it yourself? Browse our detailed guides — solutions to 80+ issues, all in one place.

Instant

Common Issues & Simple Solutions

Most issues can be fixed on your own — just follow these steps

Deposit Not Credited
1
Check your payment confirmation SMS

Check whether you received an SMS confirming the bKash/Nagad transaction. If not, the payment was not completed.

2
Please Wait 5 Minutes

During peak times (especially on major match days), wait times may be up to 5 minutes. Please refresh the page.

3
Check Transaction History

Log in to your account and check the "Transaction History" section to see if your deposit is showing as "Pending."

4
Contact Us via Live Chat

If the issue persists, contact live chat with a screenshot of the transaction. It'll be resolved within 30 minutes.

Forgot Password
1
Click "Forgot Password" on the login page

Enter your registered mobile number. An OTP will be sent to you.

2
Verify OTP

Verify your identity using the OTP sent to you via SMS. The code is valid for 3 minutes.

3
Set a new password

Use a strong password — a mix of letters, numbers, and symbols. Avoid anything that's easy to guess.

100000
100000

100000's Tips for Account Security

Many people worry about the security of their online gaming account. 100000At -, we use the highest-level security technology ourselves — but a few simple habits on your end can make your account even safer.

One of the biggest risks is sharing your password with someone else. 100000No 100000 staff member will ever ask for your password or OTP. If anyone claiming to be from support requests this information, it's a scam — report it immediately.

Strong Password

A password of at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols.

Two-Factor Verification

Keep 2FA enabled on your account. Make OTP verification mandatory for every login.

Don't Share Your Details

Never share your password, OTP, or banking details with anyone — including our own staff.

Keep Notifications On

Keep SMS notifications enabled for every login and transaction. If you notice any unfamiliar activity, contact support right away.

Responsible Gaming Support

100000A key part of -'s help centre is Responsible Gaming support. We believe gaming should be a source of entertainment — not an added burden in your life.

If you ever feel that gaming is getting out of hand — you're spending less time with family, struggling to focus at work, or feeling restless when you skip a day — reach out to our Responsible Gaming team.

Our team handles every conversation with complete confidentiality — your information will never be shared. We can also place temporary or permanent limits on your account at any time, all it takes is a single request from you.

Please note: Asking for help isn't a weakness — it takes courage. At 100000, we're always here for you. To learn more, visit our Responsible Play View Page.

Self-Exclusion
Take a Break for a Set Period
Deposit Limit
Set a Daily Budget
Counselling
Speak to a Specialist
100000

General Questions About the Help Center

Most Frequently Asked Questions

Yes, 100000-'s live chat support is truly available 24 hours a day, 7 days a week. Even if you run into an issue at 3 AM, someone will be there to respond. Email support, however, is fastest during office hours. Phone support is available from 8 AM to midnight.

Absolutely. 100000100000's support team is fully equipped to assist you in Bengali. Write to us in Bengali on live chat and you'll get a reply in Bengali. You can also email us in Bengali. Our goal is to help you comfortably in your own language — so no language barrier ever gets in the way of resolving your issue.

There are several reasons an account may be blocked — repeated incorrect password attempts, suspicious login activity, or a required security verification. In these cases, please contact us directly via live chat. Providing your registered mobile number and some verification details usually allows us to restore your account within 15 minutes.

If you haven't received a bonus, first confirm that all conditions have been met (such as the minimum deposit amount, correct voucher code, and account verification). Then check your Bonus History. If the conditions are met but the bonus still hasn't arrived, contact live chat with a screenshot of your deposit and the bonus code. It's usually resolved within 2 hours.

Yes, 100000At -, every complaint receives a ticket number and is recorded. Simple issues are resolved on the spot. Complex matters (such as financial disputes) are handled within a maximum of 3 business days. If your issue remains unresolved, escalation to senior management is available. 98% of our customers have reported satisfaction with the resolution they received.

If a bet is left incomplete due to a technical error (such as a server outage or a game crashing unexpectedly), a full refund is issued. To claim it, contact live chat with the time of the error and a screenshot. 100000's technical team verifies the logs and typically processes the refund within 12 hours.

This is urgent — contact us via live chat immediately and mention "urgent withdrawal issue." If the withdrawal hasn't been processed yet, we can cancel it. If it has already gone through, we'll coordinate with the payment provider to attempt a recovery. Always double-check the account number before making any withdrawal.

For Absolute Beginners 100000100000 has a detailed beginner's guide in Bengali — covering everything from registration and your first deposit to claiming bonuses and playing your first game, with step-by-step instructions and screenshots. You can also reach out via live chat and a support agent will walk you through the entire process.

Track Support Ticket

100000At 100000, every support request is assigned a unique ticket number. You can use this number at any time to check the status of your issue — whether it's being resolved or still under review.

With our ticket tracking system, you can check exactly how your issue is progressing at any time. Any updates will be sent to you via SMS or email — no need to keep asking in chat. Just provide your ticket number and we'll take care of the rest.

Pending
Under Review
In progress
Being processed
Resolution
Completed

More helpful links

Full FAQ Page
100+ Questions Answered in One Place
Responsible Play
Build Healthy Gaming Habits
Terms & Conditions
Learn All Platform Rules
Privacy Policy
How Your Information Is Kept Secure
Financial Transactions Guide
Deposit & Withdrawal Details

Resolve your issue right now — we're ready to help

The 100000 support team is with you 24/7. Get an instant response via Live Chat.

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